Human Factors International, Inc.


Ensuring usability and systems consistency through software ergonomics, human factors science, and design considerations.


Technical writing and editing for HFI clients in the medical and health services sectors.

For GlaxoSmithKline (GSK)

Writing and design for “Frequently Asked Questions About Prescription Medicines,” a prototype FAQ web page.

For the U.S. Department of Health and Human Services

Writing and editing of content for a prototype consumer web site, including:

  • Text for nine web pages
  • Initial batch of 125 database records on federal government social assistance programs and information sources
  • Online dictionary of terms
  • Content maintenance guidelines
  • Project final report


Writing and editing of outline and training materials for a two-day “Writing For the Web” course to be offered
as part of HFI’s usability training programs.

Author: Paul Lagasse

Paul Lagasse provides expert-to-expert communications services to nonprofit, business, and government clients in the metro Baltimore-DC area. Specialties include science and medical writing, technical report editing, and content marketing.